Terms & Conditions

These Terms and Conditions apply to the use of Biling, in particular the mobile application, the guest page, the live demo on our website, user accounts, translation services, and subscriptions.

The contracting party for the use of Biling, the user account, and the services provided by Biling is Conformitas Legal GmbH (“Biling” or “we”).

The seller and payment route for a paid subscription depend on where you buy it:

• in the iOS app: Apple through the App Store;
• in the Android app: Google through Google Play;
• on our website: with Stripe Managed Payments, the Stripe entity identified at checkout is the seller for the payment transaction and handles tax compliance. Conformitas Legal GmbH provides the Biling service.

The respective seller is your contracting party for the purchase and statutory consumer rights. For website purchases through Stripe Managed Payments, Stripe handles applicable sales taxes, invoicing, and payment support under the terms shown at checkout. RevenueCat links the purchase to your app account. We credit the included credits to your Biling account.

For apps obtained via the Apple App Store, Apple’s applicable Standard End User License Agreement also applies unless a separate end user license agreement has been agreed. For Google Play, the applicable platform terms also apply.

Mandatory terms of the sellers and statutory consumer rights remain unaffected.

Biling is an automated translator. The app can capture spoken language, transcribe it, translate it, and reproduce translations as text and/or speech output. Biling can also translate typed text, camera images, photos, and documents, summarize conversations, keep a conversation history with optional cloud backup, involve other people through guest mode (Section 4), and provide a community area (Section 13).

The scope of functions, supported languages, and technical characteristics are determined by the then-current version and the features specified for the respective plan.

Certain functions may require, in particular, an internet connection, a compatible device, an up-to-date app version, and microphone, camera, or photo access. Biling may use specialized service providers for technical provision.

To avoid unintended use of credits, Biling puts a conversation on standby after a longer period of inactivity and ends it if there is no response.

A user account may be required for use. Users must provide accurate information and adequately protect their login credentials. The account is personal in principle and may not be sold or permanently transferred to other persons for their own use without express authorization.

Biling may be used from the age of 16. Younger persons may only use Biling with the consent of their legal guardians. Minors may only enter into paid contracts to the extent that they are legally entitled to do so or that the required consent of their legal guardians has been obtained.

During live translation, audio data is technically processed in order to recognize, transcribe, and translate speech.

Biling does not permanently store audio data from live translations. Audio data is processed only to the extent necessary for the translation and the technical transmission and processing required for this purpose.

Transcriptions, translations, texts, images, documents, and necessary context may be processed to the extent necessary and legally permissible for the provision of the service, security, error analysis, or technically necessary quality assurance. Conversations are only stored permanently if you use the history or cloud backup. Conversation content is not used by Biling to create personalized advertising profiles.

The user is responsible for using Biling only in a lawful manner. In particular, the user must ensure that capturing, processing, and transmitting conversations, images, and documents is permitted and that other conversation participants or affected persons are informed or that required consents have been obtained where necessary.

Biling may not be used secretly to process non-public conversations in violation of statutory provisions or the rights of other persons.

Further information on the processing of personal data can be found in Biling’s Privacy Policy.

In guest mode, the user (host) can invite another person (guest) to a conversation via a QR code or link. The guest takes part through their browser without creating an account.

The guest does not enter into a paid contract with Biling. Credits used in the conversation are consumed exclusively from the host’s account, including where they relate to the guest’s contributions.

The host may only share invitations with persons who are meant to take part in the respective conversation and is responsible for use made through their invitation. The host informs the guest that the conversation is translated with Biling. Invitations are only valid for the respective conversation.

Biling uses automated speech, translation, and AI technologies. Transcriptions and translations may contain errors, in particular due to pronunciation, dialects, background noise, audio or image quality, ambiguities, proper names, or missing context.

Biling owes an automated translation service, but not an error-free human interpreting service.

Translations should be checked before users rely on them in situations with significant consequences. In particular, Biling is not intended to be used without additional verification as the sole basis for medical emergencies, legally binding declarations, or decisions with comparably significant consequences.

Biling may be used for private and professional purposes. Without an express agreement, the following in particular is not permitted:

• unlawful use or infringement of third-party rights;
• sale or unauthorized transfer of user accounts;
• manipulation of credits, billing, device checks, or usage limits;
• impermissible scraping, mass access, or circumvention of technical protection measures;
• automated integration of Biling into your own products or services;
• resale of the translation service;
• systematic use for the development or training of a competing speech, translation, or AI service.

Reverse engineering, decompilation, or comparable analyses are only prohibited to the extent that they are not mandatorily permitted by law.

Paid functions are billed on the basis of credits. Credits are a usage allowance for Biling’s services. They are neither legal tender nor a monetary or prepaid balance and cannot be exchanged for money.

Credit consumption depends on the actual technical processing. In particular, it may take into account audio input, transcription, translation, and speech output, as well as the processing of texts, images, documents, and summaries.

The usage allowance is determined by the number of credits used or available.

Where Biling displays an estimated number of translation minutes, this serves solely as a guide and does not constitute a guaranteed conversation or usage duration. The actual usage duration may depend, in particular, on language, amount of text, speaking speed, the selected mode, and technical processing.

The product, price, and usage allowance are displayed before a paid purchase. Changes to the consumption rates or to the method used to calculate a minute estimate do not change credits that have already been credited.

Biling may let you try the app with free credits. These are only granted upon express request and, as a rule, only once per device. To prevent abuse, Biling may check before granting them whether the request comes from a genuine device and an unmodified installation and whether free credits have already been used on that device.

In addition, free credits may be provided as part of promotions, vouchers, or referrals.

Referrals: a person who recommends Biling with their personal invite link or code and the person they invite each receive the number of free credits stated in the app once the invited person has a paid plan. If they already have one, the credits are added right away. The code must be redeemed within the period stated in the app after installing; only one code can be redeemed per device and account. The number of rewards per referring person is limited. If the invited person's plan is refunded, Biling may take back the unused referral credits of both sides. Company accounts are excluded from referrals.

Free credits are neither a paid purchase nor a trial subscription. Once they have been used up, no paid subscription is created automatically, and nothing is charged automatically.

Free credits may be limited in time or subject to conditions if this is communicated when they are granted. They are not transferable and cannot be paid out.

Biling may withdraw free credits if they were obtained, in particular, as a result of technical errors, manipulation, abusive multiple registrations, or in breach of promotional conditions.

Biling offers weekly subscriptions in the apps and weekly and monthly subscriptions on the website. The price, billing period, and included usage allowance are displayed before purchase.

For each paid billing period (week or month), the user receives the number of subscription credits provided for their plan and billing period.

Unused subscription credits may be carried over into the immediately following billing period. Unused credits from that allocation expire at the end of that following billing period.

If the user switches to a higher plan during a billing period that has already been paid for, the new plan applies immediately; any remaining subscription credits are retained. If the seller refunds the unused portion of the previous billing period, the subscription credits granted for that period are counted toward the allowance of the new plan, so that the user receives the difference. A switch to a lower plan takes effect from the next billing period.

The initial contract term is one week for a weekly subscription and one month for a monthly subscription. Thereafter, the subscription continues for an indefinite period and is billed in the respective billing period unless cancelled.

The renewed subscription may be cancelled at any time with a notice period of no more than one billing period, and in the case of monthly subscriptions no more than one month. More favorable cancellation rules of the respective seller remain unaffected.

Cancellation is made to the seller: for App Store and Google Play subscriptions through the store’s subscription management, and for website subscriptions through the Stripe Customer Portal. Its access link is included in purchase confirmation and billing emails. If you have questions about cancelling, we are happy to help at info@biling.app.

A billing period that has already been paid for may generally be used until its end. When the last paid billing period ends, the subscription usage allowance ends; any remaining subscription credits expire.

Subscription credits can neither be paid out nor transferred unless there is a statutory entitlement.

Merely deleting the app does not end a subscription. Deleting the Biling account also does not necessarily technically end a recurring payment managed by the seller. Before account deletion, the user is therefore notified of any subscription that may still be active. Legally effective notices of cancellation remain unaffected.

Subscription credits and free credits are separate usage allowances.

Among multiple subscription allocations, the credits with the earliest expiration date are generally used first.

A separate consumption rule may be specified for free credits when they are granted. Free credits with an earlier expiration date may, in particular, be used before subscription credits.

The applicable prices, products, and usage allowances are displayed before purchase. Final prices shown to consumers include applicable statutory taxes.

The purchase contract is concluded through the ordering, payment, and confirmation process of the respective seller (Section 1). The seller provides the legally required information on contract formation, processes the payment, and issues the invoice. The seller’s purchase confirmation identifies the contracting party of the purchase.

After a successful purchase, Biling credits the included credits to the Biling account linked to the purchase. For purchases on the website, you receive a redemption link after the purchase, which you use to assign the purchase to your Biling account in the app.

Biling may change prices, plans, and usage allowances for future purchases. Purchases that have already been paid for in full and credits that have already been credited are not changed retroactively as a result.

Changes to ongoing subscriptions apply only to future billing periods and only subject to compliance with the statutory requirements and, where applicable, the seller’s requirements. Where consent is required, the change only takes effect once valid consent has been given.

If a change cannot validly be made without consent, Biling may end the service under the existing subscription in compliance with the applicable notice period and offer a new plan.

Consumers are entitled to the statutory rights of withdrawal where the relevant requirements are met. As the purchase is made from the respective seller, the right of withdrawal for the purchase exists vis-à-vis that seller. The seller provides the withdrawal notice, any required model withdrawal form, and the withdrawal function in the purchase process or in its subscription management.

Refunds are handled under the procedures and conditions of the respective seller, which also decides on them. Statutory consumer rights are not restricted by this.

If a consumer expressly requests that performance begin before the end of an existing withdrawal period, the consequences of a later withdrawal are governed by the statutory provisions.

If a purchase is withdrawn, refunded, or charged back, Biling may remove the credits from that purchase that have not yet been used.

Biling strives to ensure a high level of availability but, unless expressly agreed otherwise, does not guarantee completely uninterrupted availability at all times.

Restrictions may arise, in particular, due to maintenance, security measures, updates, network or internet outages, operating systems, app stores, and technical service providers.

Biling will provide necessary updates, including security updates, during the legally relevant period. Users should install necessary updates within a reasonable period of time.

In the case of digital services provided on an ongoing basis, Biling may change or adapt functions for a valid and objective reason, provided that the statutory requirements are complied with. Such reasons may include, in particular, legal or regulatory requirements, security, abuse prevention, bug fixes, technical developments, and changes to operating systems, app store requirements, or technical infrastructure.

Such changes will not result in any additional costs for the user unless otherwise agreed. In the event of more than merely insignificant impairments, consumers will be informed in accordance with the statutory requirements. Statutory rights remain unaffected.

In the app’s community area, signed-in users can publish suggestions and vote for suggestions. Published suggestions are visible to other signed-in users together with the chosen display name.

In particular, content is not permitted that

• is unlawful or infringes the rights of third parties, such as copyright, trademark, or personality rights;
• is insulting, discriminatory, threatening, glorifies violence, or is pornographic;
• contains personal data of third parties;
• contains advertising, spam, or misleading statements;
• is unrelated to Biling.

We moderate the community area. Suggestions reported by several users are automatically hidden until we have reviewed them; we also automatically limit the number of posts per day. In the event of violations, we may hide or delete content, restrict posting for an account, or, in serious cases, suspend the account under Section 16. When choosing a measure, we take into account the severity of the violation and the rights and interests of everyone involved.

Unlawful content can be reported using the report function in the community area or by email to info@biling.app. A report should identify the content precisely and explain why it is unlawful. We handle reports promptly, diligently, and objectively and inform the reporting person of our decision if they have given us their contact details.

If we restrict content or an account, we inform the affected user of the measure and the reasons for it, insofar as we know their contact details. The user can contest the decision by email to info@biling.app; it will then be reviewed again by a person. Statutory remedies remain unaffected.

By publishing a suggestion, the user grants Biling a free, non-exclusive right, unlimited in time and territory, to display the suggestion in the community area and to use it to improve and further develop Biling.

Biling, including its software, user interface, design, trademarks, logos, and proprietary technical content, is legally protected.

For the duration of their respective right of use, users receive a simple, non-exclusive, and generally non-transferable right to use Biling in accordance with these Terms and Conditions on compatible devices.

Biling does not claim any ownership or exclusive rights of use in conversation content, translated texts, images, or documents, or in the translations generated for the user.

The user grants Biling the non-exclusive rights necessary to transmit, cache, store, technically process, transcribe, translate, convert, and reproduce content provided by the user as part of the service.

To the extent legally permissible and necessary for the respective purpose, this also includes technical processing for security, troubleshooting, abuse prevention, quality assurance, and further development of the service. Irrespective of this, the permissibility of processing personal data is governed by applicable data protection law and the Privacy Policy.

Fully anonymized or aggregated technical information without any personal reference may be used, in particular, for analysis, security, statistics, and further development.

Biling may use voluntarily submitted feedback free of charge, to the extent permitted by law, for the improvement and further development of Biling, unless otherwise agreed.

For consumers, the statutory provisions governing digital products and the statutory rights in the event of non-conforming provision apply.

The normal technical limitations of automated speech and translation systems and individual translation errors do not in themselves constitute a defect. The agreed service description and the legitimate expectations of an automated translator are particularly relevant.

Conformitas Legal GmbH shall be liable without limitation in cases of intent and gross negligence, culpable injury to life, body, or health, under the German Product Liability Act, on the basis of expressly assumed guarantees, and in other cases where liability is mandatory by law.

In the event of a slightly negligent breach of a material contractual obligation, liability shall be limited to the damage typical for the contract and foreseeable at the time the contract was concluded. Material contractual obligations are those whose fulfillment makes the proper performance of the contract possible in the first place and on whose compliance the user may regularly rely.

Otherwise, liability for slight negligence is excluded to the extent permitted by law. The limitations of liability shall apply accordingly in favor of legal representatives, employees, and vicarious agents.

Mandatory statutory rights remain unaffected.

Biling may temporarily restrict access in whole or in part if there are specific indications of significant or repeated breaches of contract or law, fraud, misuse, manipulation of billing or security mechanisms, or significant security risks.

Where possible and reasonable, the user will be informed in advance and, in the case of remediable breaches, given an opportunity to remedy them. In the event of urgent security issues, specific suspicion of fraud, or serious violations of the law, access may be suspended immediately.

In the event of serious or repeated breaches, the right to extraordinary termination of the contract for good cause remains reserved.

Biling may end the service under an ongoing subscription with ordinary notice of one billing period (one week or one month), unless a longer notice period is required by law.

Users can delete their Biling user account using the function provided for this purpose. Before final deletion, the user will be informed that the credits assigned to the account can no longer be used thereafter and generally cannot be restored. The backed-up conversation history and the user’s community posts are deleted together with the account.

If, despite this notice, the user voluntarily confirms the final deletion of the account, the usage allowances assigned to the account, including any remaining credits, will become unusable upon completion of the deletion and generally cannot be restored, unless mandatory law provides otherwise.

Account deletion does not, in itself, give rise to any claim to payment for unused credits. Statutory repayment, refund, and other consumer rights remain unaffected.

Data may continue to be stored notwithstanding account deletion to the extent that Biling is legally obliged or entitled under data protection law to do so, in particular due to statutory retention obligations or for the establishment, exercise, or defense of legal claims.

Biling may amend these Terms and Conditions for future contracts.

Changes affecting existing contractual relationships will only be made if there is an objective reason for doing so and the statutory requirements are complied with. Where the user’s consent is required, changes will only become part of the contract once valid consent has been given.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers whose habitual residence is in another country, mandatory consumer protection provisions of that country remain unaffected.

The statutory places of jurisdiction apply to consumers.

Conformitas Legal GmbH is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board, unless there is a legal obligation to do so.

If the user acts in the exercise of their commercial or independent professional activity when concluding the contract, they are a business within the meaning of Section 14 of the German Civil Code (BGB). Provisions applicable exclusively to consumers do not apply to them.

Businesses are themselves responsible for complying with the legal, data protection, employment law, professional law, and contractual requirements applicable to them when using Biling and for ensuring the necessary rights, legal bases, consents, and information.

Where necessary, data processing agreements or other data protection agreements must be concluded separately.

A business shall indemnify Conformitas Legal GmbH against justified third-party claims arising from its culpably unlawful use of Biling or culpable breach of the above obligations. To the extent permitted by law, this includes reasonable and necessary costs of legal defense. Biling will inform the business of such claims and give it a reasonable opportunity to participate in the legal defense.

If the user is a merchant, a legal entity under public law, or a special fund under public law, Darmstadt shall be the exclusive place of jurisdiction to the extent permitted by law. Biling may also sue the user at the user’s general place of jurisdiction.

Should individual provisions of these Terms and Conditions be invalid or not become part of the contract, the validity of the remaining provisions shall remain unaffected. They shall be replaced by the statutory provisions.