Business & Public
Work in every language
Speak naturally in your own language while the other person hears the translation in theirs. A phone on the desk between you, or a contactless QR code on the other person's own device — either way the conversation flows without interruption, while fully automatic transcripts keep a complete record.
Built for professional settings — from citizens' offices and public administration to law firms, advice centres, and customer-facing businesses.
On-site & at the counter
Communication without language barriers.
No extra hardware, and no app for visitors or customers to install: just place a tablet at the counter, or let the other person scan a QR code to listen and read along on their own device. With minimal delay it becomes a real dialogue, with no long pauses — for professional public service and fast customer support from the first second.
Start flexibly
Use a shared work device, or share a QR code for contactless access on the visitor's own phone.
Speak naturally
Each person speaks their own language, and the AI translates simultaneously — no awkward waiting.
Hear and read
The other person understands every word instantly through speech, or follows the text on screen in parallel.
Online meetings & webinars
One meeting. Everyone in their own language.
Whether you use Microsoft Teams, Zoom, or Google Meet, Biling sits discreetly alongside your international meetings in the browser. Everyone speaks naturally in their own language while translated live captions appear on screen with minimal delay. External guests can join the conversation straight away, with nothing to install or prepare.
Works with the tools you already use
Open Biling alongside Microsoft Teams, Zoom, Google Meet, or any other established online meeting platform. One click keeps the translation panel next to your call.
A language for every participant
Each person chooses the language they want to read. Colleagues can follow in English while customers read the same meeting in Spanish.
No setup for guests
External guests need neither an app nor an account. They stay in the familiar meeting window and join without extra steps.
One workspace for every conversation
Online meetings are automatically documented in the same GDPR-ready workspace as every other conversation Biling transcribes.
Documentation & minutes
The record writes itself.
Every statement is transcribed precisely in the background. Your staff keep eye contact and give the person in front of them their full attention while the important facts and details are captured.
See the ways to translateFocus on what matters
Stay engaged in the conversation. Taking notes by hand during a consultation is a thing of the past.
Automatic speaker separation
Biling attributes each statement to the right person — from a one-on-one meeting to larger groups.
Full-text search in seconds
Find relevant consultation histories, commitments, or conversation details any time through structured search.
Structured
follow-upAgreed deadlines, tasks, and next steps automatically become task summaries and follow-up drafts.
Analytics & quality management
Put conversation data to strategic use.
See systematically which requests or points of confusion recur. Automated summaries help managers and team leads improve their services deliberately and clear bottlenecks in support.
Trend & demand analysis
Spot recurring questions and procedural hurdles across teams at a glance, with no manual data entry.
Quality assurance
Catch misunderstandings early and use anonymised conversation histories for ongoing team training.
Central case overview
Aggregated metrics and task drafts enable seamless handovers across the whole team.
Full data ownership: you decide how transcripts and metrics are processed — whether that means importing them into your case systems, archiving them, or reviewing them in quality management.
Where it's used
Tailored to every public-sector and business touchpoint.
Front desk & counter
Fast initial intake and application guidance right at the counter, through clear communication without language barriers.
On-site visits & field work
Maximum mobility for inspections, audits, and maintenance jobs, plus every other request from customers or citizens.
Hybrid committees & conferences
Live captions for multilingual committees, negotiations, and virtual sessions — including automatic minutes.
Expert & legal advice
Convey complex matters reliably in legal, social, or financial advice, and document them cleanly.
Data protection & compliance
Designed for sensitive settings.
Details on IT security & GDPR complianceLegally sound consent
An integrated consent form on screen. Capture starts only after every participant has explicitly confirmed.
Stored in Germany
Stored on German servers. End-to-end encryption and retention periods your organisation configures individually.
Automatic anonymisation
Sensitive personal data — such as ID numbers, names, or payment details — can be redacted before it is ever stored.
No AI training on your data
Your confidential conversation data is never used to further train any model.
Get started
Roll out Biling in your organisation.
Access is granted case by case while we roll it out. Tell us about your setting and the systems you run, and we'll get your team started.
Request access